x24 Service Level Agreement (SLA)
If we don't deliver 99.95% uptime in any given month, we'll send you the corresponding monthly payment of your web hosting account back to you. In full.
This doesn't include scheduled outages, which you'll, of course, be notified of.
Further to that, if we don't provide a 1 hour ticket response and 6 hours resolution time to your support enquiries, we'll send the corresponding monthly payment of your web hosting account back to you. In full.
Yeah, you've got to email us at email@example.com, letting us know we've not performed.